Are you ready to save hundreds on your electricity bill?

Discover how to get the best electricity rates in Texas - within seconds!

Are you ready to save hundreds on your electricity bill?

Discover how to get the best electricity rates in Texas - within seconds!

Brilliant Energy Texas: About, Rates, Locations, Customer Service, and More

One of the worst parts of waiting in line at a coffee shop is trying to figure out your order before you reach the front. What about a latte? Wait, do they have the right milk? How many shots of espresso do they use?

Before long, you’re so overwhelmed with options you just get a plain drip coffee. You grab a table and sip your lukewarm drink while you move on to the next overwhelming decision of your day: choosing an electricity plan.

The thing is, with an electricity plan, you can’t just order “the usual” and move on. Everywhere you look, there are ads, sales reps, and articles just like this one trying to convince you that they have the right choice. How can you ever know what the right plan for you is?

Here’s how: use the Power Wizard Shopping Tool!

With Power Wizard on your side, you can choose an electricity plan with the confidence that you’re getting the best service for the best price. Go use our Shopping Tool now and, if it recommends a Brilliant Energy plan for you, come back here to learn more about them.

Let us find you the best plan in seconds and start saving.


What is Brilliant Energy?

As one out of over 130 electric companies in Texas, Brilliant Energy is a Houston based Retail Electric Provider (REP) founded in 2007. They provide both residential and business plans.

Why does Texas have so many electric providers?

In 2002, Texas became a deregulated state. This gave private companies permission to buy electricity from utility companies and resell it to consumers.

What does that mean for you?

Deregulation opened the doors for consumers to choose who they want to buy electricity from.


What Makes Brilliant Energy Different Than All the Other REPs?

Brilliant Energy takes pride in being an electric company that puts their customer first. They also are involved in their community in some unique ways.

Their initiative to improve their communities involves helping keep animals out of local shelters.

The REP holds food drives for local shelters and hosts pet photo contests to support programs like the Spay-Neuter Assistance Program, Inc.

At one time, Brilliant Energy offered customers the Brilliant PetLovers Electricity Plan.

Customers were able to enroll in a specific one-year billing that would donate proceeds for up to four months to local shelters at no additional cost to customers who chose to enroll.

Brilliant Energy’s social media pages are covered in pictures of animals they’ve helped rescue throughout the state of Texas. They’re a pet lover’s dream energy company.

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What else makes Brilliant Energy different?

They Offer Referral Rewards to Their Residential Customers.

According to Brilliant Energy’s website, for every new residential customer that joins Brilliant Electric as a customer, you’ll receive a $50 credit to your electric bill.

Plus, they’ll get a $50 dollar gift card, too.

Certain terms and conditions do apply to their referral program:

  • Your Brilliant Energy account must be in good standing.
  • The amount of money you earn per referral can change at any time.
  • Brilliant Energy can end your participation in the program at any time, without any notice.

They run seasonal promotions

For example, in 2017, Brilliant Energy had a “light up your home” contest.

Customers sent in pictures of the outside of their homes lit up in holiday lights.

Then, customers voted for their favorite picture. The home with the most votes won free electricity for one billing cycle.

In March of 2020, they offered new customers a $50.00 gift card for Amazon, Target or Pet Smart.

These promotional offers are appealing. That doesn’t mean it’s the best electricity plan for your home or your wallet.

How To Switch Electric Companies In Texas?

Are you looking to switch electric companies in Texas?

You have options.

Deregulation has allowed consumers to have hundreds of choices for their retail electricity provider. This gives you the opportunity to switch electric providers anytime you want. If you have a contract with a company, you can end that contract (although you may incur fees).

You can:

  • Research different retail electric providers.
  • Learn each REP’s rates.
  • Make excel sheets comparing each REP.
  • Spend hours questioning which retail electric provider is right for you.


You can let Power Wizard take care of the hard part.

Let us find you the best plan in seconds and start saving.

Our commitment to our community is to find you the best rates for your lifestyle.

It’s easy. Start by using our Shopping Tool.

All we need is a few bits of information, including:

  • Your zip code.
  • The square footage of your home or business.
  • Average electricity usage in a month.
  • How you heat your home.

Answer these simple questions and Power Wizard does the rest of the work. We can find you a plan and rate that matches the needs of your household.


How To Find The Best Electricity Plan In Texas

Finding the best plan doesn’t mean it’s the cheapest or from the most well-known company in Texas. The best electricity plan for each person or household varies.

It’s important to find a plan that matches your unique needs. Examine your lifestyle.

Some things to consider are:

  • Do you use a lot of electronics?
  • Are you running your appliances regularly?
  • Maybe you don’t spend much time at home at all?
  • You could collect some of your recent electric bills if you have them.
    • Look at how much electricity you’ve used each month.
    • Check what the weather was like during those billing periods.
  • Would a variable rate or a fixed-rate plan be better for your home?
  • What does each REP’s contract involve?

Researching companies, reading between the lines, understanding all the jargon in the contracts…it becomes exhausting.

What happens if you find a company that might work for your budget and your home? How do you REALLY know if you’re getting the best deal?

Luckily, Power Wizard was created to save you time and money.

We know that your needs may not match your neighbors’ needs. By using proprietary data science and technology, Power Wizard analyzes hundreds of electric plans and finds the best provider for you and your needs.

Why waste your time researching, when we can do it for you?

Discover the best electricity rates.

Power Wizard finds you the best electricity plan and ensures you won’t overpay for electricity again.

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Brilliant Energy Rates

Brilliant Energy has one product with multiple timelines. Customers base their decision on how many years they want to stay with the company.

With Brilliant Energy, rates vary based on how many years you sign up for with the company.

That’s it.

But how can you be sure you’re getting the best rate for a one year contract? Let alone a three-year contract?

Rates are constantly changing, so there’s no guarantee that the price you sign up for today is going to be the best for your budget next year or even next month.

What happens after the timeline that you signed up for ends?

Brilliant Energy will send you a notice at least 14 days prior to your contract’s end date. If you do not contact them before the end of the 14 days, Brilliant will switch your plan to a variable month-to-month plan.

This could drastically change the amount you pay.

Brilliant Energy has a minimum usage fee of $10.99 if you use less than 1,000 kWh per billing cycle.

It’s vital that you know what you’re getting into when you sign a contract with an REP.

Brilliant Energy Reviews

Brilliant Energy’s website has a witty professor who introduces you to everything the company wants you to know about them.

It’s humorous and engaging, but there’s some information you should be looking for that you may not be able to find easily on their website.

Today’s technology gives you the luxury to easily access reviews of companies online in order to find information.

Reviews can be helpful to find out things like:

  • How is their customer service?
    • How long does it take to reach a representative?
    • Are the company’s representatives helpful?
    • What kind of experience are you going to get when you call?
  • How many power outages are customers having?
  • Is your bill going to be filled with hidden fees and charges?
    • Is your rate going to change monthly?
    • Are there fees associated with terminating your contract?

Today’s technology gives us the luxury to easily access reviews of companies online. If you’re wondering how Brilliant Energy treats their customers, look at the reviews people leave.

Let us find you the best plan in seconds and start saving.

Looking for reviews on Brilliant Energy? Here are a few places to check:

  • Complaints made about Brilliant Energy or any other Texas REP can be found on the Public Utility Commission of Texas’ website.
  • Facebook is always a great option when you’re looking for consumer reviews of an REP, like Brilliant Energy.
  • Do a quick Google search for “Brilliant Energy Texas Reviews.”

Reviews can seem helpful, but try not to choose your electric company solely on reviewsTry to take reviews with a grain of salt.


The 2018 Customer Experience Index survey found a few interesting facts about when people will leave reviews or feedback:

  • 49 percent of consumers said they would leave positive reviews on a company if they were happy with the service they received.
  • 30 percent of consumers said they post on social media or leave an online review after a negative experience to prevent other consumers from shopping with a company.
  • 20 percent of consumers don’t leave reviews, no matter what experience they’ve had.

Brilliant Energy Plans

Brilliant Energy offers fixed-rate plans, based on the number of years of your contract.

Currently, Brilliant Energy offers one, two, and three-year contracts.

That’s it. You choose how many years you want to stay with them. Brilliant Energy bases its rates on the number of years and you get a flat rate.

Sounds simple, right?

Not exactly.

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What if in two months, you find a cheaper plan?

You could break your contract, but then you’re stuck with a $200 early termination fee.

Signed up for a one year contract and now you want a three-year contract?

Your rates may increase.

Make sure you know what you’re getting into before you sign any electricity plan contract.


If you’re unable to pay your Brilliant Energy bill by the due date, contact the company.

They may have options available for you like:

  • Payment arrangement plan: Maybe you’re short on cash this month? This allows you to pay any outstanding balance after its due date but before your next due date.
  • Level payment plan: This payment plan may be ideal if you have a set amount of money you can put aside each month for your electric bill. Brilliant Energy bases your monthly bill on the average amount of electricity you use in a year.

With a level payment plan, your bill will be around the same amount each month for no more than a 12 month period.

  • Payment assistance plan: In certain situations like a financial hardship, you may be eligible for a payment assistance plan.

Brilliant Energy Business Plans

Commercial plans are available through Brilliant Energy, though there is not any information about them on their website.

Some important things to consider when looking for a commercial energy plan are:

  • How much energy does your business use?
  • What time of day does your business use the most electricity?
  • Would a fixed-rate, a variable-rate, or a tiered-rate plan be better for your budget?
  • What length plan would work best for your company, short-term or long-term?

As a business owner, you have enough on your plate. Why would you want to waste endless hours trying to find the perfect electric provider for your business?

Power Wizard helps take these considerations off your mind. We find you the best rates that match your needs.

Let us find you the best plan in seconds and start saving.

Brilliant Energy Customer Service

Brilliant Energy won the Better Business Bureau’s Winner Of Distinction award three years in a row.

The company is committed to providing customers superior customer service, according to their website.

If you need to reach Brilliant Energy’s customer service team, you can call their toll free number (877) 789-8801 during their normal business hours.

Customers can contact the service team with questions or concerns and to pay a bill. You can also reach Brilliant Energy by e-mail or fax.

If you’re already a customer, you can log in, view your bill and manage your account online.

In the event of a power outage, Brilliant Energy states that they cannot fix these issues. They recommend calling your local utility company. In an emergency, please call 911.

Brilliant Energy Pay Bill

What is interesting about Brilliant Energy is that they do all of their billing electronically. You won’t receive any paper statements from them, unless you opt-out of e-billing. You can do this by contacting their customer service department.

Although they prefer to do all their billing electronically, Brilliant Energy provides its customers with a number of ways to pay their electric bill:

Pay online: You can make bill payments or pay deposits easily online via credit card, debit card or with their checking account. All you have to do is log in or enter your electricity account number and follow prompts on the website.

Pay by phone: Brilliant Energy allows you to pay by phone with your credit or debit card, or with your checking account. This option is available Monday through Friday, from 8:00 A.M. to 7:00 P.M.

Payments made by phone have a $10.00 process fee.

Pay by mail: If you like sending in your payment, Brilliant Energy takes money order or check payments by mail. You can send your payment to:

Brilliant Energy

P.O Box 840974

Dallas, TX 75284-0974

Pay in person: Brilliant Energy takes payments in person at many Ace Bill Payment Locations. Ace Bill Payment uses MoneyGram to make the payments.

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Brilliant Energy Locations

Brilliant Energy provides its “Freedom” plan to numerous cities in Texas.

Frisco, Texas

You’re living in the Frisco area and feel like your electric bill is way too high. Brilliant energy may have a plan for you.

When you look online, you see that Brilliant Energy does have cheaper rates compared to what you’ve been paying. Plus, their website allows you to sign up online.

It seems easy and convenient.

But how do you know you’re getting the best rate in your area?

Comparing all the providers in your area is the best way to make sure your needs are being met. Without checking, you could end up spending hundreds more per year on a plan that doesn’t meet your needs.

Use a tool like Power Wizard’s Shopping Tool instead.

Power Wizard has a nonpartisan algorithm that compares hundreds of electricity companies in the area to make sure you aren’t overpaying for electricity.

Dallas, Texas

You recently heard that your neighbor is paying significantly less on their electric bill in Dallas every month and wonder if you can find a better rate.

You look online and realize that Brilliant Energy’s rates are significantly less than what your current provider is offering. The website’s ease of use has you ready to switch.

But how can you be sure you’re getting the best rate?

Comparing all the providers in your area is the best way to make sure your needs are being met. If you choose a plan that doesn’t actually meet your needs, you could end up spending more than necessary on your electric bill.

But that could take endless hours of research.

Instead, use Power Wizard’s Shopping Tool.

Power Wizard’s algorithm compares all the electricity plans available in Dallas to find a plan that fits your needs without overpaying.


If you’re living in the Houston area, Brilliant Energy may be a provider you can choose.

Before picking a provider, be sure to compare all the other residential electricity providers in your area.

With hundreds of providers to choose from, Brilliant Energy may not be what’s best for your family or your electricity consumption.

Try using a tool, like Power Wizard to find the best provider based on your needs in your area of Houston.

Discover the best electricity rates.

Power Wizard finds you the best electricity plan and ensures you won’t overpay for electricity again.

Learn More in Under 2 Mins

Real-Time Electricity Rates – Texas