4.83
Gexa Energy is a Texas-based electricity provider that powers homes and businesses across deregulated markets in the state. They’re best known for their variety of affordable renewable energy plans and excellent customer service.
Gexa Energy entered the Texas deregulated electricity market in 2002 with a mission to provide reliable and affordable energy solutions. Headquartered in Houston, Gexa Energy has grown to serve approximately 1.4 million customers across deregulated areas of Texas, including major cities like Houston, Dallas, Fort Worth, and Corpus Christi.
In August 2019, Gexa Energy committed to sustainability by announcing that all of its residential plans would be powered by 100% renewable energy. This move underscores company’s dedication to offering competitive, green energy plans that help customers reduce their carbon footprint without compromising on service or affordability. The company is also committed to customer satisfaction by giving new customers the opportunity to switch plans within 60 days of starting their service if they are not happy with their current plan.
In addition to electricity plans, Gexa Energy provides comprehensive solar solutions, including rooftop solar panel installations backed by a 25-year product warranty. Their offerings also feature backup battery systems and electricity plans with built-in bill credits for surplus energy generated by your solar panels.
Gexa Energy has mostly positive reviews on Google centered around their friendly, attentive customer service, easy-to-use online tools, competitive pricing, and flexible plan options. Power Wizard’s review of Gexa Energy focuses on some of the most important details for potential customers: service quality, online accessibility, and plan options.
| Overall PowerWizard Score | Rating Scale (1-5) |
|---|---|
| Overall Score | 4.83 |
| Customer Service | 4.5 |
| Online Accessibility |  5 |
| Plan Options |  5 |
Ratings are based on a scale of 1 through 5, with 5 being the highest. These scores are determined by Power Wizard’s comprehensive evaluation of customer feedback, industry data, and our own expert analysis.
If you live in a coastal city like Corpus Christi, you likely have different energy needs than someone living in a landlocked city like Fort Worth. Because of this, Gexa Energy offers flexible plans to suit your way of life. Just remember to review each plan’s Electricity Facts Label (EFL) for rates, usage tiers, and other terms before making a commitment.
Fixed-rate plans lock in your electricity rate for the duration of your contract, typically 12, 24, or 36 months. That means your price per kilowatt-hour won’t change, even if market rates go up. It’s a good fit for anyone who wants consistency in their monthly bills.
Time-of-use plans offer free electricity during certain hours, like overnight (for EV charging plans) or weekends, and slightly higher rates during peak hours. They’re best for people who can shift most of their usage to those free timeframes.
Gexa Energy plans are 100% renewable, meaning your electricity is backed by sources like wind or solar. You don’t need to install panels or make any changes—just sign up for a plan that fits your needs.
Some plans come with extras, such as a free smart thermostat or a bill credit. These offers are designed to add value and help you manage energy more efficiently.
With these types of plans, customers are able to get bill credits for the excess energy they produce if they’ve installed solar panels at their home.
Gexa Energy provides electricity plans for businesses across Texas, whether you’re managing a small shop or a large commercial facility. Their business plans are designed to deliver cost control, flexibility, and access to renewable energy options that support your bottom line and sustainability goals.
| Feature | Gexa Energy | Green Mountain Energy | TXU Energy |
|---|---|---|---|
| Overall Rating | 4.28 |
4.19 |
4.92 |
| Plan Types | Fixed-rate, free nights, free weekends, green energy, perk-based, EV charging | Fixed-rate, time-of-use, green energy | Fixed-rate, time-of-use, green energy, EV, variable-rate, prepaid |
| Top 12-Month Plan | Eco Saver Plus 12 | Pollution Free™e-Plus 12 | Clear Deal 12 |
| Best Feature | Competitive, sustainable energy plans and exceptional customer service | Electricity is sourced from renewable resources such as wind, solar, and hydroelectric power to promote environmental conservation | Known for their commitment to customer satisfaction and innovative energy solutions |
*Data is based on provider information as of June 2025. Plan availability and rates may vary by location. Enter your ZIP code to see current offers.
Gexa Energy serves most deregulated areas of Texas. They do not operate in municipally owned utility zones, like Austin and San Antonio. To confirm availability in your area, enter your ZIP code into Power Wizard’s tool.
Not sure if Gexa Energy is the best fit for your household? If any of the following apply to you, the company’s plans may fit your needs:
If you’re considering switching to Gexa Energy from another provider, make sure you check your current plan’s Electricity Facts Label (EFL) for any early termination fees.
You can reach Gexa Energy’s residential customer service by calling 1-866-961-9399 or 713-961-9399. Their support hours are Monday-Friday, 7:00 am – 8:00 pm, and Saturday, 8:00 am – 5:00 pm (Central Time).
You can also email them at customercare@gexaenergy.com or use the Contact Us form on their website.
They also offer a 24/7 self-service chat and a live customer service chat option Monday through Friday from 7:00 am – 8:00 pm and Saturday from 8:00 am – 5:00 pm CT.
Yes, Gexa Energy charges early termination fees for fixed-rate plans. However, these fees may be waived if you move.
Yes, Gexa Energy performs a soft credit check during enrollment. Customers with lower credit scores may be required to pay a deposit. However, some individuals may be eligible for a deposit waiver.
Yes, all of Gexa Energy’s residential plans are powered by 100% renewable energy. Customers do not need to install solar panels to use Gexa Energy’s renewable energy plans.
Gexa Energy offers several 24-month fixed-rate plans. One of the most popular options is the Eco Saver Plus 24, which provides a $125 bill credit when monthly usage exceeds 1,000 kWh.
If you are a new residential customer, Gexa Energy allows you to switch to another residential plan within 60 days of starting service without an early termination fee. After 60 days, changing plans may incur a fee.
Yes, Gexa Energy offers electricity plans for businesses of all sizes across Texas. Their commercial plans include fixed-rate, market index, and green energy options, along with dedicated account support. Businesses can also choose custom contract lengths and access tools to manage and optimize their energy use.
Yes, if you’re not completely happy with your new residential plan, you can reach out to Gexa Energy within 60 days of starting your service. You’ll then have the option to switch to any of their eligible plans with no penalties.
