Direct Energy Texas: About, Rates, Locations, Customer Service, and More

So you’ve been looking into Direct Energy as your new electricity retailer. 

But how can you be 100% sure that Direct Energy is actually the best electricity provider for you?

Luckily, the answer is simple: use Power Wizard.

Power Wizard’s unbiased algorithm compares every electricity plan and provider available in your area for you. And all in 5 minutes or less!

So, what are you waiting for? Make sure that you’re getting the best plan for your unique electricity needs by entering your zip code into the tool below!

Let us find you the best plan in seconds and start saving.

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What is Direct Energy?

Direct Energy is one of the many Retail Electric Providers (REPs) in Texas. They’re also known as Bounce Energy, Expert Energy, New Leaf, and more.

They service Plano, Fort Worth, Galveston, Waco, and many other cities in Texas.

Why do they go by so many names?

Direct Energy acquired other energy companies. Those brands are now owned by Direct Energy.

Direct Energy is just one of the many dozens of REPs in Texas:

Why does Texas have so many electricity companies?

Deregulated electricity means that electricity companies in Texas can compete. The government does now require residents to use a government-owned or government-regulated electric utility company.

As the consumer, you can choose whichever REP you want to work with. It can be Direct Energy or another REP.

Does Direct Energy provide gas?

At this time, Direct Energy is a Retail Electric Provider and only provides electricity to consumers in Texas.

What makes Direct Energy different from all the other REPs?

How is Direct Energy different than other electricity companies in Texas?

You might be thinking:

• Do they have different types of electricity?
• Do they have some special way of saving me money?

The answer is no.

Direct Energy is different than the other REPs in Texas for a couple of very basic reasons:

1. They service customers in specific cities in Texas.
2. They have different electricity plans that are specific to their company.
3. They use specific marketing strategies to try to win your business.

Direct Energy’s service areas, electricity plans, perks, and contracts are slightly different from the other companies.

If you chose Direct Energy instead of a competitor at a similar price point, you’d likely have a similar customer experience. At the end of the day, all you care about is consistent electricity and no surprises on your monthly bill.

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How To Change Electric Companies In Texas?

You might want to change electricity companies for a number of reasons:

• You want a better rate.
• You’re not happy with the customer service.
• Your power keeps going out.

No matter the reason, you’re probably hesitant to switch.

Most people don’t want to switch electricity companies for the following reasons:

• They expect the process of switching to take hours.
• They think that they might get taken advantage of when they switch plans.
• They don’t want to get frustrated looking into new electricity plans.

Many people expect that switching electricity companies will be frustrating, time-consuming, and a hassle.

But, it doesn’t have to be.

Here’s the easiest way to switch electricity companies in the state of Texas:

First, here’s what you shouldn’t do.

Don’t spend hours and hours manually searching for different rates and plans online. People who use this strategy often pick the wrong plan that might cost them hundreds of dollars.

Instead, use Power Wizard’s Shopping Tool. It’s a painlessly simple process to switching plans:

You simply enter some information about your home and electricity usage so that we can understand your unique needs.

From there, our algorithm will compare your needs to the hundreds, if not thousands, of potential electricity plans in Texas.

In less than 5 minutes, Power Wizard will let you know which plan is best for you.

Stop overpaying for electricity.

Let Power Wizard help you.

Power Wizard finds you the best electricity plan, manages the switching process, and ensures you won’t overpay for electricity again.

Get started here with Power Wizard’s shopping tool!

How To Cancel Direct Energy Contract

To cancel your service with Direct Energy, you have two options:

1. Contact them directly. If you do this (and need another electricity plan) you’ll then have to spend many frustrating hours finding a new plan.

Use Power Wizard’s Shopping Tool. If Direct Energy isn’t the best REP for your needs, we help you cancel your Direct Energy plan and find you another plan that’s a better fit for your energy needs.

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Direct Energy Rates

Direct Energy, like most other REPs in Texas, has changing rates.

Why do their rates change?

Electricity can be a volatile good. If there’s extreme weather, geopolitical conflicts like wars, or shortages of other energy sources that help in the production of electricity (like natural gas) then electricity rates are guaranteed to change.

Therefore, the Direct Energy rates that you see online today are likely to be different from 6 months or a year from now.

To find the up-to-date Direct Energy electricity rates, look at the table below.

You might be thinking, “Why not just go to Direct Energy’s website and buy directly from them?”

Sure, that’s something that you could do.

But, before you do that, read the next couple of lines that’ll explain why that’s likely a very bad idea for your wallet.

Direct Energy doesn’t factor in your specific energy needs. They don’t think about how big your home is, don’t look at your previous electric bills., and don’t consider how much electricity you’ve used historically.

They expect you to calculate all that complex information by yourself.

Shopping through Direct Energy’s site could lead to other problems, too:

If you live in one of the major cities in Texas that supports deregulated electricity, then Direct Energy will be one of the dozens of REPs that services your area.

How can you be sure that Direct Energy will have the best electricity plan for your needs?

If you only shop from Direct Energy’s site, you could be missing out on a plan from another electricity company that could save you hundreds of dollars.

Instead of risking overspending, you can shop for electricity in Texas with peace of mind.

Here at Power Wizard, our unbiased algorithm runs 24/7 to help you find the best plan based on your needs.

We don’t have a favorite electricity company. We don’t play favorites. Our job is to make sure you find the best electricity plan for your needs, no matter what REP that’s from.

We don’t only look at Direct Energy’s plans. We take your home’s size, energy usage, and more into account and compare it with the potentially hundreds of plans.

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Our thousands of members are saving hours of hassle!

Power Wizard searches all of the available energy plans so that you don’t have to!

The result? The best plan for you.

How long does it take? Less than 5 minutes.

Direct Energy Reviews

When it comes to the customer service of electricity companies, you really only care about a couple of things:

• You don’t want your power to go out.
• You don’t want any surprise fees on your monthly bills.
• If you have any questions, you want to be able to find the answer online or talk with someone on the phone without being on hold for an hour.
• You want the payment process to be easy and fast.

That’s about it.

What’s a good way of finding out if Direct Energy or other REPs will do a good job with the things you care about?

You might be thinking, “Is Direct Energy good? Are they going to make my experience easy or frustrating?”

One of the best ways to discover this is to read online reviews. When you read online reviews for Direct Energy, you have a glimpse into what your experience might look like.

Reading online reviews might actually cause problems, though:

Think about why people leave online reviews.

Let’s say you sign up for Direct Energy. And let’s say that you have a “just fine” experience.

You pay what you thought you were going to pay. You can access their website and your bills when you need to. Nothing crazy good. Nothing crazy bad.

Do you think you’ll take the time to leave an online review? Probably not.

Now, think about if you sign up for Direct Energy and have a TERRIBLE experience.

It takes them 4 days to turn your electricity on. You keep trying to call to inquire about the issue – each time it takes over an hour of sitting on hold. When you do speak with someone, they’re grumpy and don’t care about your problem.

Do you think you’ll be more likely to leave an online review? Yes.

Therefore, be skeptical when reading online reviews:

The reviews that you see might not actually be representing Direct Energy properly.

Here are some links to read Direct Energy reviews and ratings:

• You can read customer reviews and ratings about Direct Energy on Yelp.
• You can read customer complaints about Direct Energy and other REPs by going to the Public Utility Commission of Texas.

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Direct Energy Plans

Direct Energy has dozens of electricity plans that you can choose from.

Why do they have all these different plans? Wouldn’t it be simpler if they only had a few plans?

They chose to create different plans to service the many needs of their customers.

Here’s a story that explains:

If you live on a 20-acre ranch outside of Waco and have a 3,700 square foot home, you would benefit from a different plan than someone living in a studio apartment in downtown Dallas.

Direct Energy Energy has different plans for different people’s lifestyles. They might have a plan for prepaid electricity in Texas or a plan that requires no deposit.

So, what is the best Direct Energy plan?

There is no such thing as the “best” plan for all people.

The best plan for you is likely different from the best plan for your neighbor down the street. It depends on your home’s size, your electricity usage, and other factors that will impact how much it costs.

As we mentioned in a previous section, Direct Energy’s plans and rates are constantly changing. They might have a prepaid electricity plan with free nights and weekends today, but that plan might not exist two years from now.

Direct Energy Business Plans

Do you have a business in Texas and need electricity?

Direct Energy has business plans that can help power your office space or commercial property.

If you want to save money on your business electricity plan in Texas, then you’ll need to consider the following:

• Your commercial space’s zip code.
• Your commercial space’s historical electricity usage.
• Your commercial space’s age (to determine energy efficiency)
• And much more.

After considering that information, you then need to determine which plan that services your zip code best fits your unique needs.

There are two ways you can figure this out:

• You can manually search through every REP in your area.

You will have to spend hours, maybe even days, reading through all the different plans, rates, and hidden fees.

After many frustrating and confusing hours, you’ll likely choose a plan that still isn’t the best fit for your business.

• You can use Power Wizard’s Shopping Tool to quickly (and accurately) determine which electricity plan is best for your unique needs.

Power Wizard’s unbiased algorithm will do all the work for you. It takes your specific and unique electricity needs into account. It takes less than 5 minutes to get started.

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Direct Energy Customer Service

If you’re looking to get in touch with Direct Energy’s customer service team, please give them a call directly. Direct Energy’s customer service phone number is 1 (855) 461-1926.

You can call them during standard business hours to ask billing questions, service-related questions, and more.

If you’re having an electricity-related emergency, please dial 911 and get help immediately.

Direct Energy Login:

Direct Energy’s website has a login area for customers. If you’re a Direct Energy customer, you have your own username and password that you can use to log in to your customer portal.

Direct Energy’s portal will likely allow you to see the following items:

• Plan information
• Previous billing information
• Upcoming bills that you need to pay
• Your signed contract
• FAQs
• Help center
• Live chat
• And more

Direct Energy Pay Bill

Most REPs allow you to pay your bill in a couple of different ways:

• Pay your bill through their website: Most REPs allow you to log in to your billing portal and add a credit card for automatic payments. It usually allows you to manually make individual payments as well.
• Pay your bill over the phone: Most REPs allow you to call a toll-free number that will connect you to their billing department. From there, you can securely pay over the phone.
• Pay your bill by mail: Most REPs allow you to pay your electricity bills by mail. When paying via mail, you’re usually required to pay by check. They usually do not allow you to pay in cash. REPs will also supply you with the proper mailing address so that you can feel confident your payment will get to the right place.
• Pay your bill in person: Some REPs allow you to pay your bill in person. This is the least common form of payment since it’s more work for both the REP and the electricity consumer.

To find out if you can pay for your Direct Energy Energy bill using these methods, please visit the billing area of their website or call their customer service team at 1 (855) 461-1926.

Direct Energy might allow you more time to pay if you’re struggling financially.

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Direct Energy Locations

Houston

If you live in Houston and want to use Direct Energy, then you’ll first need to confirm that they supply electricity to your specific zip code.

If you’re looking for the best electricity plan in Houston, then only considering Direct Energy could be a big mistake.

Why?

With dozens of REPs servicing the Houston area, how can you be 100% confident that Direct Energy will be the best company for you?

Use Power Wizard’s unbiased algorithm to search every available plan on the market. It’ll determine the best plan for you based on specific information about your home and usage.

Dallas

If you live in Dallas and want to use Direct Energy, then you’ll first need to confirm that they supply electricity to your specific zip code.

If you’re looking for the best electricity plan in Dallas, then only considering Direct Energy could be a big mistake.

Why?

Dallas has dozens of REPs and hundreds of electricity plans. With all of these options, how can you be sure that Direct Energy is the right company to fit your unique energy needs?

Use Power Wizard’s unbiased Shopping Tool to search every available plan on the market. It’ll determine the best plan for you based on specific information about your home and usage.

Let us find you the best plan in seconds and start saving.

Find the Best Plan

Real-Time Electricity Rates – Texas