4.19 
Direct Energy is a major provider in North America known for its digital tools, home-service bundles, and plan diversity. With 24/7 help, it’s a strong choice if you value renewable options, stable rates, and attentive customer service.
Electricity Rates through Direct Energy will vary based on your location, plan type, and usage amount. To better understand your plans specific pricing details, make sure to check out the Electricity Facts Label (EFL) before enrolling.
To get more information about rates on Power Wizard’s marketplace in your specific to your location, pop your zip code!
| Provider | Plan | ¢/kWh | Est. Monthly Bill | Term | Rating | Checkout Link |
|---|---|---|---|---|---|---|
| Express Energy | Flash 24 | 9.8¢ | $98 | 24 months | 4.7 | Checkout |
| Cleansky Energy | Embrace Green 24 - New Customer Special | 14.3¢ | $143 | 24 months | 3.6 | Checkout |
| APG&E | True Classic 24 | 14.8¢ | $148 | 24 months | 4.2 | Checkout |
| Veteran Energy | Secure 12 | 15.9¢ | $159 | 12 months | 4.7 | Checkout |
| 4Change Energy | One Rate 12 | 16.1¢ | $161 | 12 months | 4.9 | Checkout |
| Chariot Energy | Shine 12 | 16.2¢ | $162 | 12 months | 4.4 | Checkout |
Direct Energy serves electricity to 15 deregulated states across the nation, accumulating millions of residential and commercial customers. They even provide over 70% of fortune 100 companies with energy services. Founded in 1986, they have many years of extensive experience. This has led them to becoming one of the top natural gas and electricity suppliers in the US.
Direct Energy goes the extra mile by offering customers special perks and added benefits. Some of the most popular programs are:
As a part of NRG, Direct Energy combines nationwide resources with their customer-first approach to give their clients reliable and affordable energy solutions.
Direct Energy has relatively mixed reviews. Some customers praise their patience and knowledgeable customer service. Others have noticed billing issues, hidden charges, and contract and renewal confusion.
| Overall PowerWizard Score | Rating Scale (1–5) |
|---|---|
| Overall Score |  4.19 |
| Customer Service | 4.25 |
| Online Accessibility |  5 |
| Product Variety & Options |  3.33 |
Direct Energy offers customers a diverse array of plans with many added features to help them save money. With certain plans having autopay discounts and others having bill credits, Direct Energy has many cost effective options for anyone. For fixed rate plans, Early Termination Fees (ETFs) range from $150-$295. Before enrolling, make sure to check out your plans Electricity Facts Label (EFL) to check for any hidden fees or terms.
Fixed Rate plans offered by Direct Energy provide customers a safe, steady plan option that keeps bills consistent through the length of your contract. Direct Energy Fixed rate plans ensure that even during the summer and winter months when the demand for electricity is at its highest, your price per kWh will remain consistent.
Direct Energy gives customers the opportunity to enjoy multiple plan types with bill credits included. They offer bill credits in their time of use, fixed rate, and renewable plans.
Variable rate plans give customers the flexibility of having electricity without being held back by an Early Termination Fee (ETF) when switching plans or providers. Direct Energy offers the Bright Choice plan that provides customers with a no-strings-attached electricity plan.
Time-of-use or “Free Electricity” plans allow customers to maximize savings by shifting their electricity usage to off-peak hours. For individuals with electric vehicles (EVs), the Twelve Hour Power 24 plan offered by Direct Energy is a great option, providing free electricity from 9:00 p.m. to 9:00 a.m, along other perks. The Twelve Hour Power 18 Auto Pay plan offers the same free electricity benefits, but instead of a bill credit, customers receive discounts for using Autopay. The Free Power Weekends 24 Autopay plan gives customers free electricity from Friday at 6:00 p.m. until 11:59 p.m. on Sunday, along with the Autopay discount.
Solar buyback plans allow customers to send the excess solar energy produced by their panels back to the grid in exchange for bill credits. The Direct Solar Unlimited 12 and 24-month plans allow customers to earn unlimited bill credits from their extra solar energy.
Direct Energy offers 100% renewable energy through their GreenTexas 12 Autopay plan, which includes a $50 bill credit, or the GreenTexas 36 Autopay plan, which has no bill credit but offers lower rates. Both plans include a discount for using autopay.
| Feature | Direct Energy | Just Energy | Gexa Energy |
|---|---|---|---|
| Overall Rating | 4.19 |
3.64 |
 4.83 |
| Plan Types | Fixed-rate, variable rate, bill credits, free nights and weekends, and solar buyback, renewable | Fixed-rate, bill credit, free nights, days, and weekends, renewable energy | Fixed-rate, free nights, free weekends, green energy, perk-based, EV charging |
| Top 12-Month Plan | Live Brighter 12 Auto Pay | Simple Choice 12 | Eco Saver Plus 12 |
| Best Feature | Focuses on trust and simplicity with straightforward pricing, stable rates, and no hidden fees | Smooth online experience, price protection, friendly service, renewable add ons | Competitive, sustainable energy plans and exceptional customer service |
Unless you sign up with their variable rate plan, Direct Energy does have cancellation fees ranging from about $150-$295.
Direct Energy does not have a satisfaction guarantee. If you are unhappy with your service and wish to cancel a fixed rate plan, you will have to pay an Early Termination Fee (ETF). These can range from $150-$295.
Similar to most energy providers, Direct runs a soft credit check before customers can fully enroll in a plan. If their credit score doesn’t meet the minimum requirement, customers will be required to pay a deposit.
Yes! They offer two types of green energy plans: a basic fixed-rate option that does not require solar panels, and a solar buyback plan that requires panels but allows customers to return excess solar energy back to the grid in exchange for bill credits, which can help lower their electricity bills.
NRG bought Direct Energy in 2020. Owning other major provider brands such as Reliant, NRG has millions of residential and commercial customers across the nation. Their experience and time in the business has made them a large and reputable energy retail electricity company.
Yes, to cancel your service with Direct Energy, please call 855-461-1926 for residential customers and 833-480-7839 for small business customers.
