Transparency is one of our Core Values. That's why we like to show you what's behind the curtain!
At Power Wizard, we understand that choosing the right energy provider may be overwhelming. That’s why we carefully evaluate each company to simplify your decision making, and help you narrow your search. We make sure that our data-driven review system is transparent so that you know exactly what we have concluded. Your comfortability matters when it comes to choosing a provider; let us help. We break down their scoring into 3 main categories: Customer Service, User-Friendliness, and Plan Options. Each category reflects essential qualities that we think enhance the customer experience.
Customer Service:
We evaluate customer service using a variety of trusted sources and customer reviews including but not limited to Trustpilot, Better Business Bureau, Power to Choose Scorecard, Google Reviews, and Trustpilot. These sources reflect customer complaints and day-to-day customer experiences. This score also highlights the availability of customer care through the ease of communication. Features like online chat support offer immediate, real-time help, convenience, and accessibility. We believe our customers should be treated with care, and we are here to help you find a provider that wants the same.
User-Friendliness:
We base our User-Friendliness score on how easy it is for customers to shop and manage their electricity service. Whether that means easy-to-understand plans, online account portals, or even access to online bill pay, we look at it all. Having tools like these makes it simple to track your usage, manage your bills, handle renewals, and ensure seamless payment options. Managing electricity is hard, but we are here to help you find a plan and retail electricity provider that makes the process easier for you.
Plan Options:
We look at the variety and value of plans offered by each provider to ensure that our ratings reflect that the diverse needs of customers are being met. Plan diversity (and simplicity) is important to us, because it means that customers are more likely to find a plan that best suits their needs, whether they’re searching for green energy, high tech options, or the lowest available rates. We also look at features such as loyalty or rewards programs, and satisfaction guarantee benefits. These factors add extra value to the plans that offer them and show that these providers are willing to go the extra mile to ensure their customers are satisfied.
