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North American Power
North American Power is no longer operating as a Retail Electric Provider (REP) in Texas.
What Was North American Power?
North American Power was a Houston-based retail electric provider (REP) that offered electricity and natural gas services to residential and small business customers.
Before leaving the Texas electricity market, the company served customers in deregulated areas of the state and operated in several deregulated energy markets across the United States.
The company offered both electricity and natural gas products and marketed energy options for residential and commercial customers.
What Made North American Power Different From Other REPs?
North American Power stood out in part because it operated across multiple deregulated energy markets.
Along with serving customers in Texas, the company offered electricity and natural gas services in several other states.
North American Power also promoted features such as:
- Fixed-rate electricity plans
- Residential and small business energy services
- Personalized electricity usage forecasts
- Natural gas service options
- Multi-state availability
The company used historical usage, weather patterns, and seasonal trends to estimate future electricity usage and billing amounts for customers.
North American Power Rates
North American Power no longer offers electricity plans in Texas.
Below is a list of active retail electric providers currently available through the Power Wizard marketplace.
| Plan Name | ¢/kWh | Est. Bill | Term | Rating |
|---|---|---|---|---|
| APG&E - SimpleSaver 11 | 6.4¢ | $64.00 | 11 mos. | 4.8 |
| Companion Energy - Companion Savings + Benefits 12 | 6.5¢ | $65.00 | 12 mos. | 4.3 |
| Frontier Utilities - Frontier Saver Plus 12 | 6.5¢ | $65.00 | 12 mos. | 4.8 |
| Gexa Energy - Gexa Eco Saver Plus 12 | 6.5¢ | $65.00 | 12 mos. | 5 |
| 4Change Energy - Maxx Saver Value 12 | 6.5¢ | $65.00 | 12 mos. | 4.9 |
| Energy Texas - The Lone Saver Plus 12 | 6.6¢ | $66.00 | 12 mos. | 4.7 |
| Express Energy - Flash Value 12 | 6.8¢ | $68.00 | 12 mos. | 4.7 |
| Chariot Energy - GridPlus 12 | 6.9¢ | $69.00 | 12 mos. | 4.4 |
| Rhythm Energy - Rhythm Max Saver 24 | 7.4¢ | $74.00 | 24 mos. | 4.8 |
| Atlantex Power - Luminous 10 | 12.4¢ | $124.30 | 10 mos. | 3.8 |
North American Power Reviews
Customer reviews often helped consumers evaluate an electricity provider before choosing a plan. Reviews tended to reflect either especially positive or especially negative experiences, but they could still offer insight into billing, service, and overall customer satisfaction.
Before North American Power left the Texas market, reviews and ratings were available through:
- Better Business Bureau (BBB)
- Glassdoor
- MD Energy Ratings
Consumers researching the company’s history may still find archived reviews, ratings, and complaints on those platforms.
North American Power Plans
North American Power primarily offered fixed-rate electricity plans for residential customers.
Fixed-Rate Plans
Fixed-rate plans provided:
- A set electricity rate for the length of the contract
- Protection from market-driven electricity price increases during the contract term
- More predictable monthly energy costs
The company noted that delivery charges, additional fees, and contract terms could still affect a customer’s total monthly bill.
Customers with active contracts during periods of falling electricity prices continued paying the rate listed in their agreement until the contract ended.
North American Power Business Plans
North American Power offered fixed-rate electricity plans for small business customers.
Business pricing and plan availability varied by location and electricity usage.
The company based plan recommendations on factors such as:
- Business size
- Historical electricity usage
- Building characteristics
- Equipment and appliance needs
- Expected electricity consumption
North American Power Customer Service
While North American Power was operating, customers could contact the company through several support channels.
Customer service options included:
- Phone support
- Email support
- Mail correspondence
- Online account services
Customer service representatives helped with:
- Billing questions
- Account management
- Service-related inquiries
- Enrollment assistance
Customer support was generally available Monday through Friday from 8:00 a.m. to 6:00 p.m. Eastern Time.
North American Power Pay Bill
While North American Power was active, customers could pay their electricity bills in several ways.
Available payment options included:
- Online account payments
- Phone payments
- Automatic bill pay
- Mail payments
Customers could also manage their accounts online and review billing details through the company’s customer portal.