4.92
Though TXU Energy was founded in 2002, their experience far exceeds that. Before deregulated markets, TXU was known as Dallas Electric Company with records dating back to 1882, making them one of Texas’s most trusted and longest standing providers. With their extensive experience in the electricity market they have become the largest retail electricity provider in Texas with over 1.7 million residential and commercial customers, offering them reliability, and innovation.
TXU has gained a reputation for friendly and efficient customer service around the clock. The company offers plans like fixed rate, time of use, and even some renewable options. For fixed rate plans, they provide a 60 day satisfaction guarantee. This ensures that if customers are unhappy with their plan during the given period, they are able to switch plans or providers at no cost. TXU has a conservation rewards program known as Connected Conservation. Once you enroll your smart thermostat with their app, they will automatically adjust the set temperature during high grid stress events. They also offer various home protection services such as extreme weather protection, A/C & heat protection, plumbing protection, surge protection, etc.
Customers often remark on the top tier customer service offered by TXU Energy, commending them for their kindness, patience, and for knowing their way around the company. Customers are often drawn to their user-friendly experiences with the app offered by TXU Energy that makes managing electricity and bills much easier. The diverse plan options are also very helpful for customers as they accommodate people’s different needs. However, It’s also been noted that the pricing is much higher than that of other providers, especially upon contract renewal, and some users have pointed out some issues with the solar buyback program, where they’re not getting the credits they are owed.
| Overall PowerWizard Score | Rating Scale (1-5) |
|---|---|
| Overall Score | 4.92 |
| Customer Service | 4.75 |
| Online Accessibility |  5 |
| Product Variety & Options | 5 |
TXU is well known for its diverse plans meant to help customers find their perfect fit. For those who want a renewable plan, you can even “GreenUp” any TXU plan to make it 100% renewable. Always remember to review each plans’ Electricity Facts Label (EFL) before making any commitments.
Fixed rate plans give you a set rate per kWh used each month for the duration of your contract, which typically ranges from 12 to 36 months. This means that even during the hottest or coldest days of the year when electricity usage will rise, your price per kilowatt-hour stays the same. This type of plan is perfect for someone who wants a stable, consistent option. TXU offers their Simple rate 12 month plan for those who want a straight up plan, as well as a 12 and 24 month Texas choice plan that provides a bonus of 3% each year as well as being 25% renewable. Both of these plans have a $150 ETF.
The Solar buyback Saver option offered by TXU Energy gives customers bill credits for the excess energy produced by their home solar panels if they send this extra energy back to the grid.
Time of use plans like TXU’s Free Nights and Solar Days, Ultimate Season Pass, or Live Your Free plans give customers lower rates during off peak hours but higher rates during peak hours. For TXU Energy’s Free Nights and Solar Days plan, you would get free energy at night, but charged premium rates during the day. The Ultimate Season pass gives customers 50% off when temperatures are most extreme. The Live Your Free plan gives free energy to customers whenever they use the most electricity. These plans can work great for someone who shifts their energy usage to off peak hours. In order to find out what these hours are as well as specific payment details, make sure to check each plan’s separate EFL.
A bill credit plan rewards people for using over a certain threshold of kWh by giving them a set credit to lessen your bills. The Saver’s Choice 12 month plan offers a $30 bill credit if Customers use more than 1,200 kWh in a month. For those who want a plan that has 25% solar energy, they also have the Solar Saver option that gives customers a $30 bill credit when they use over 1,200 kWh. This is great for people who have a typically high energy consumption because they are rewarded for it.
The Flex Forward plan offered by TXU is perfect for people who want more flexibility with their plans, being able to switch whenever they want without any cost.
TXU offers various electricity plans for businesses that are uniquely tailored to fit the diverse needs of businesses across Texas. Whether you operate on a smaller scale or on a large industrial operation, TXU has services that will ensure you are on the most reliable and cost effective plan that best benefits your business. TXU business plans also offer a 60 day customer satisfaction guarantee if you decide that the plan you choose is not the right fit. Visit PowerWizard’s business electricity page to get a custom quote unique to your business today.
| Feature | TXU Energy | Green Mountain | Constellation |
|---|---|---|---|
| Overall Rating | 4.92 |
4.19 |
4.36 |
| Plan Types | Fixed-rate, time-of-use, green energy, EV, variable-rate, prepaid, solar buyback | Fixed-rate, time-of-use, green energy | Fixed rate, variable rate, and renewable energy options |
| Top 12-Month Plan | Savers Choice 12 | Pollution Free™e-Plus 12 | 12 Month Usage Bill Credit |
| Best Feature | Known for their commitment to customer satisfaction and innovative energy solutions | Electricity is sourced from renewable resources such as wind, solar, and hydroelectric power to promote environmental conservation | Offers some renewable plans sourced from solar and wind farms, reliable and dedicated customer service |
* Data is based on provider information as of 6/25/2025. Plan availability and rates may vary by location. Enter your ZIP code to see current offers.
Not sure if your home is in a deregulated area? Use Power Wizard’s free tool to check your eligibility and compare plans in your zone.
Before making the switch, remember that early termination fees may apply if you’re currently under contract. Always review your plan’s Electricity Facts Label (EFL) and contract terms.
