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Choosing an electricity provider in Texas is rarely straightforward. Frontier Utilities is one of the many retail electricity providers (REPs) competing in deregulated areas, offering a mix of electricity plans.
In this review, we break down what real customers say about Frontier Utilities, how its pricing and plans compare to other providers, and what to watch for before signing up. Power Wizard’s energy experts will help you understand whether Frontier Utilities makes sense for your usage, budget, and expectations so you can make a confident, informed choice.
Before delving into customer reviews, let’s see how Power Wizard scores Frontier Utilities. Our energy experts focus on customer service, online accessibility, and product variety.
| Overall Power Wizard Score | Rating Scale (1-5) |
|---|---|
| Overall Score | |
| Customer Service | 4.75 |
| Online Accessibility | 5 |
| Plan Options | 5 |
Frontier Utilities is a retail electricity provider (REP) founded in 2008 and based in Houston, Texas. The company serves residential and commercial customers across multiple deregulated markets, including Texas, Pennsylvania, New Jersey, Ohio, and Illinois. Frontier Utilities is known for its simple, low-rate plans, including fixed-rate, variable-rate (price), usage/bill credit, time-of-use (TOU), perk-based, solar buyback, battery rewards, and electric vehicle (EV).
The REP offers a 60-Day Happiness Guarantee, allowing new customers to switch to an eligible plan within the first 60 days without paying an Early Termination Fee (ETF) if the original one is not the right fit. Frontier also offers rooftop solar solutions, allowing customers to explore solar installation alongside their electricity service (solar installation is provided by licensed third-party solar installers). The company emphasizes straightforward plan choices, online account management, and accessible support.
Customer reviews of Frontier Utilities highlight a few recurring strengths that stand out across platforms. While experiences can vary by plan and location, many customers point to consistent themes around service, ease of use, and plan flexibility.
One of the most consistent positives in independent customer reviews is Frontier Utilities’ customer service. Across many of online ratings, customers often call out specific representatives by name and describe interactions as friendly, knowledgeable, and thorough. Many reviewers highlight the professionalism and patience of service agents, which makes switching providers or managing an existing account feel easier.
Customers frequently praise the simplicity and efficiency of the enrollment process with Frontier Utilities. Reviews note that signing up online or over the phone is straightforward, with clear explanations of plan terms and quick setup. The company’s online account portal also gets positive mentions for being user-friendly, making it easy for customers to check usage, pay bills, and manage their service without unnecessary complexity.
Many reviewers appreciate Frontier Utilities’ competitive pricing and variety of plans. They offer customers options that suit different usage levels and budgets, and those who understand their typical energy use report lower bills than with their previous providers. This flexibility resonates especially with households looking to tailor a plan to their specific needs rather than pay for features they don’t use.
Frontier’s 60-Day Happiness Guarantee gives new customers a low-risk way to try an eligible plan and, if it’s not the right fit, switch to another eligible Frontier plan within the first 60 days without paying an early termination fee—so long as the guarantee’s requirements are met. This option can be especially helpful if your usage or expectations change during that introductory period, since it offers a defined window to adjust your plan under the program’s terms and eligibility limits.
Frontier Utilities also offers resources for customers interested in long-term energy savings, including rooftop solar assistance and plans that include smart thermostats or battery rewards. These options appeal to households looking to manage usage more efficiently or explore renewable energy.
While many customers report positive experiences, Frontier Utilities reviews also point to a few recurring areas where expectations are not consistently met. These usually relate to plan structure clarity and billing outcomes rather than day-to-day service.
A common concern involves bill credit plans and how usage thresholds affect monthly costs. Some customers say their bills were higher than expected because they narrowly missed the required kWh threshold to qualify for a credit. Reviews suggest that customers who do not closely track usage can be caught off guard, especially during seasonal swings when consumption changes month to month.
Several reviewers mention dissatisfaction when rates change after an initial contract term. While this is standard across many Texas REPs, some customers felt the transition was not clearly communicated at signup.
Some customers report frustration with billing corrections or account adjustments taking longer than expected. These reviews typically reference situations involving move-ins, plan changes, or usage corrections rather than ongoing billing errors. While many noted that the issues were eventually resolved, the timeline and follow-up communication were areas they felt could be improved.
Frontier’s wide range of plan options can be a drawback for customers new to deregulated electricity. Reviews occasionally note that plan details felt overwhelming or complicated to compare, especially for first-time shoppers unfamiliar with EFLs, delivery charges, or usage-based pricing mechanics. However, these are common plan structures amongst other REPs as well.
Need a quick overview to reference when comparing REPs? We’ve listed Frontier Utilities’ main pros and cons below.
| Pros | Cons |
|---|---|
| Great customer service | Confusion around bill credits and usage thresholds |
| Easy sign-up and online tools | Higher rates after contract ends |
| Wide plan variety | Delays in billing adjustments |
| 60-day Happiness Guarantee and rooftop solar options | Plan variety can be overwhelming for new electricity shoppers |
Struggling to make sense of tiered pricing, bill credits, or promotional rates? Power Wizard makes it simple. Our platform breaks down electricity plans in your area—including Frontier Utilities—by calculating estimated monthly costs. See what you could pay before you switch with Power Wizard’s Plan Comparison Tool.
Want to know how Frontier Utilities stacks up to the competition before making your decision? Power Wizard’s energy experts have compared them to a few other top REPs below.
| Feature | Frontier Utilities | TXU Energy | Chariot Energy |
|---|---|---|---|
| Overall Rating | |||
| Plan Types | Fixed-rate, variable-rate, bill credit, perk-based, solar buyback, EV, TOU, battery rewards, business plans | Fixed-rate, TOU, seasonal savings, bill credit, solar buyback, variable-rate, business plans, EV, battery rewards, conservation rewards | Fixed-rate, bill credit, green energy, TOU, solar buyback, business plans, EV, battery rewards |
| Top 12-month Plan | Frontier 12 | Saver’s Choice 12 | Blaze 12 |
| Best Feature | Simple, affordable plans and 60-day Happiness Guarantee | 60-day customer satisfaction guarantee and innovative energy solutions | 100% renewable energy options at great rates |
Frontier Utilities can work well for many households, especially those that understand how their electricity usage fluctuates throughout the year. Their wide range of plans gives customers flexibility, but they’re not right for everyone.
Best for:
May not be ideal for:
Ready to compare Frontier Utilities to other top electricity providers? Power Wizard analyzes plans across the market and shows you the available options. Start comparing electricity plans now and find the best deal for your home with Power Wizard.
Frontier Utilities’ rates are generally competitive within deregulated markets, especially for customers who choose plans that align well with their monthly usage. Fixed-rate and bill credit plans can offer substantial value when usage stays within expected ranges. However, customers who miss usage thresholds see higher effective rates.
Yes, Frontier Utilities offers plans backed by partially renewable electricity. These plans allow customers to support renewable energy generation without installing solar panels. If you do have a home solar system, Frontier has solar buyback plans you can explore.
The most common complaints in customer reviews relate to the mechanics of the bill credit plan, pricing changes after contract terms end, and billing adjustments taking longer than expected. These issues are typically tied to plan structure or usage patterns rather than service or account access problems.
Yes, Frontier Utilities can be a good fit for high-usage households. Many of its plans are designed to be most cost-effective at higher usage levels, which can help larger homes or households with heavy cooling needs manage costs more effectively.
Yes, Frontier Utilities offers a 60-Day Happiness Guarantee. This allows new customers to switch to an eligible plan within the first 60 days without paying an Early Termination Fee (ETF) if the plan isn’t right for them.
