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IGS Energy
IGS Energy does not currently offer retail electricity plans in Texas.
Who Was IGS Energy?
IGS Energy was a natural gas and Retail Electric Provider (REP) headquartered in Ohio. The family-owned company operated for more than 25 years and served over 1 million residential, commercial, and industrial customers throughout the United States.
In 2011, IGS Energy acquired Accent Energy and expanded its presence in deregulated energy markets, including Texas. Before ceasing operations in Texas, the company provided electricity and natural gas services in 11 states.
IGS Energy Rates
IGS Energy offered several fixed-rate electricity plans for Texas residents.
Below you can see active retail electric providers in the market and in the Power Wizard site.
| Plan Name | ¢/kWh | Est. Bill | Term | Rating |
|---|---|---|---|---|
| APG&E - SimpleSaver 12 | 6.3¢ | $63.00 | 12 mos. | 4.8 |
| Gexa Energy - Gexa Eco Saver Plus 10 | 6.4¢ | $64.00 | 10 mos. | 5 |
| Energy Texas - The Lone Saver Plus 12 | 6.4¢ | $64.40 | 12 mos. | 4.7 |
| 4Change Energy - Maxx Saver Value 12 | 6.5¢ | $65.00 | 12 mos. | 4.9 |
| Companion Energy - Companion Savings + Benefits 12 | 6.5¢ | $65.00 | 12 mos. | 4.3 |
| Frontier Utilities - Frontier Saver Plus 12 | 6.5¢ | $65.00 | 12 mos. | 4.8 |
| Rhythm Energy - Rhythm Max Saver 24 | 6.8¢ | $68.00 | 24 mos. | 4.8 |
| Express Energy - Flash Value 12 | 6.8¢ | $68.00 | 12 mos. | 4.7 |
| Chariot Energy - GridPlus 12 | 6.9¢ | $69.00 | 12 mos. | 4.4 |
| Octopus Energy - Octopus Lite 12 | 8.8¢ | $88.20 | 12 mos. | 4.1 |
What Made IGS Energy Different from other REPs?
One feature that helped distinguish IGS Energy from some other retail electricity providers was its focus on renewable energy initiatives. Rather than supplying electricity directly from renewable energy facilities, IGS Energy purchased renewable energy credits (RECs) on behalf of customers. Through this process, renewable energy equivalent to a customer’s electricity usage was added back into the power grid. While this approach supported renewable energy generation, it differed from plans that sourced electricity exclusively from renewable energy facilities such as wind or solar farms.
IGS Energy Reviews
Customers should always review feedback before choosing an electricity provider. Reviews can provide insight into customer experiences, although they often reflect either very positive or very negative interactions.
Before the company ceased operations, customers could find reviews and ratings for IGS Energy through:
- Better Business Bureau (BBB)
- Public Utility Commission of Texas (PUCT)
Consumers researching the company’s history may still find archived reviews and complaints through these platforms.
IGS Energy Plans
IGS Energy previously offered fixed-rate electricity plans for residential customers.
36-Month Fixed-Rate Plan
Customers enrolled in this plan received:
- A fixed rate of 10.99 cents per kWh
- A $250 early termination fee
- Automatic conversion to a variable-rate plan at the end of the contract term
12-Month Fixed-Rate Plan
Customers enrolled in this plan received:
- A fixed rate of 11.19 cents per kWh
- A $150 early termination fee
- Automatic conversion to a variable-rate plan at the end of the contract term
The company also offered additional fixed-rate plans with lower advertised rates that required higher monthly electricity usage.
IGS Energy Business Plans
IGS Energy also offered commercial electricity plans and customized energy solutions for businesses.
Its commercial products incorporated several pricing structures, including:
- All-In Rate
- Capacity Pass-Through
- Capacity Adjustment
- Energy Only
- Block and Index
- Variable Index Rate
These options allowed businesses to tailor energy purchasing strategies based on operational needs and market conditions.
IGS Energy Customer Service
While IGS Energy was operating, customers could contact the company by phone or email for assistance.
The customer service team handled questions related to:
- Billing
- Account management
- Service inquiries
- Power outage information
Support was generally available Monday through Friday from 8:00 a.m. to 6:00 p.m.
According to the company, customers could often receive faster responses through email support.