Customer feedback about Just Energy tends to focus on a few key areas that matter most when choosing an electricity provider. Many customers highlight how predictable the pricing feels, how clear the monthly bill is, and how easy it is to manage their accounts through the company’s online tools. These patterns give you a quick read on what real households experience before you decide if Just Energy fits your needs.
To support that decision, Power Wizard uses a standardized scoring model that evaluates accessibility, plan variety, and customer service. This consistent approach helps you see how Just Energy compares in the market so you can make a confident choice based on real performance and common customer experiences.
Below, Power Wizard’s energy experts have reviewed Just Energy on online accessibility, plan variety, and customer service to help you decide whether it might be the right fit for your home.
| Overall Power Wizard Score | Rating Scale (1-5) |
|---|---|
| Overall Score |  3.64 |
| Customer Service |  4.25 |
| Online Accessibility | 3.33 |
| Plan Options | 3.33 |
Just Energy is a long-standing retail electricity provider (REP) that has served customers since 1997. The company operates in several deregulated markets across North America, including Texas, Illinois, Indiana (gas), New Jersey, Maryland, Massachusetts, Michigan, New York, Ohio, Pennsylvania, Manitoba (gas), Ontario, and Saskatchewan (gas). It offers electricity and natural gas services to residential and commercial customers.
Just Energy focuses on straightforward plan options and customer tools that make it easier for households to manage usage, understand bills, and stay in control of monthly energy costs. The company also offers several value-added programs, including:
Customer feedback on Just Energy highlights a few recurring strengths that help explain why some households feel Just Energy is a good match for their needs. These themes appear consistently across Google reviews and other rating platforms and reflect the areas where customers say the company performs well in day-to-day service.
Many reviewers point out that Just Energy offers several plan types that make it easier to find something aligned with their home’s electricity habits. This matters because the right plan structure can prevent unexpected costs and help customers stay within their monthly budget.
Some customers note that their bills feel steady and easier to manage once they switch to a Just Energy plan that fits their usage. This helps households plan monthly expenses without worrying about major price swings on each statement.
Reviewers often mention that signing up is quick and that representatives explain plan details in a straightforward way. This reduces confusion and gives customers confidence that they understand how their rate and contract work from day one.
Many customers appreciate having access to digital tools that let them view usage, pay bills, or update account details from home. Easy access to information helps customers avoid surprises and stay in control of their electricity costs.
Customers also point to a few areas where they feel Just Energy could improve the overall experience. These themes appear frequently in Google reviews and reflect the situations that cause the most frustration for some households.
Customers often comment that renewal rates do not always match their expectations based on the initial plan they chose. For households watching their monthly expenses, an unexpected increase can create pressure during contract transitions.
Several reviewers mention slow support or long wait times, especially during high-demand seasons. Delays like this can add frustration when customers need quick answers about bills or plan details.
Some reviewers report bills that include unexpected fees or usage amounts that do not align with what they anticipated. These situations can leave customers unsure about their actual month-to-month costs.
A portion of reviewers say certain rules or fees were not as clear as they expected when they first signed up. When plan details feel harder to interpret, customers may feel uncertain about what to expect throughout the contract.
Looking for quick answers? The table below shows Just Energy’s pros and cons at a glance.
| Pros | Cons |
|---|---|
| Flexible plans | Higher-than-expected renewal rates |
| Steady monthly pricing | Long customer service wait times |
| Easy enrollment and knowledgeable representatives | Unexpected fees or usage |
| Helpful online tools | Unclear contract terms and fees |
Choosing the right electricity provider comes down to how well a company’s plans and features match your home’s usage, budget, and expectations. Based on common customer experiences and how Just Energy structures its plans and programs, here is a quick look at who it is most likely to work for:
Best for:
May not be ideal for:
Not sure if Just Energy is right for you? Let’s take a look at how they compare to a few other top REPs.
| Feature | Just Energy | Atlantex Power | Champion Energy |
|---|---|---|---|
| Overall Score | |||
| Plan Types | Fixed-rate, green energy, bill credit, time-of-use, no-deposit, and business plans | Fixed-rate, bill credit, free nights and weekends, and green energy | Fixed-rate, EV charging, time-of-use, solar buyback, senior plans, business plans |
| Top 12-month Plan | Simple Choice – 12 | Luminous 12 | Champ Saver – 12 |
| Best Feature | Referral program and great customer service | Straightforward, easy-to-understand plans, bill credits for higher usage, and a 90-day satisfaction guarantee | Great customer service, user-friendly online tools, and a referral program |
Understanding where Just Energy excels and where customers want improvements can point you in the right direction, but the final choice comes down to what works for your household. Power Wizard makes that decision easier by helping you compare dozens of electricity plans in your area. Start comparing plans now and find the best deal for your home with Power Wizard.
Yes, Just Energy offers renewable electricity. Customers can make any plan green with the JustGreen add-on for an additional $9.99 per month.
The most frequent complaints in customer reviews involve higher-than-expected renewal rates, slower customer service response times during busy seasons, and bills that feel unclear or include fees customers did not anticipate. These issues tend to influence how predictable the service feels over time.
High-usage homes may find certain fixed-rate or bill credit plans from Just Energy helpful because predictable pricing can make large monthly consumption easier to manage. The fit depends on your specific usage pattern, so reviewing the Electricity Facts Label (EFL) and comparing total monthly costs is important.
Just Energy offers several optional perks, including the Refer a Friend program with bill credits, the Stat Rewards program for eligible smart thermostat users, and the GoodBundle membership that provides savings and sustainability benefits. They also allow you to change plans at any time without penalties, and will cover up to $150 of Early Termination Fees (ETFs) from your current REP when you switch to them, if you meet their eligibility requirements.
Yes, most Just Energy electricity plans have a cancellation fee (ETF) of $175 if you cancel early for any reason other than moving. Their Renters Choice – 12 plan does not have an ETF. Read each plan’s EFL for specific details.
