InFuse Energy Texas: About, Rates, Locations, Customer Service, and More
You’re brand new to Texas and let’s face it, you feel a little stupid. You’re still trying to figure out how to add “y’all” to your vocabulary, and understand Texas’s complicated electricity purchasing system.
It seems like lots of people use InFuse Energy, but how do you know if it is the best of the 130+ electricity providers available?
You need a knight in shining armor.
In this quest, that knight is Power Wizard’s Shopping Tool. It can save you from the baffling process of purchasing energy by helping you find the best electricity plan for your unique needs.
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In this article, you’ll learn everything you need to know about InFuse Energy’s rates, plans, service areas, and more.
Click on a section to skip directly to it:
What is InFuse Energy?
InFuse Energy, located in Houston, Texas, was established in 2014. InFuse Energy CEO Joshua Pesikoff says that InFuse Energy is a company created by Texans for Texans.
It’s only one of the 160+ REPs, or Retail Electric Providers, providing electric services to residential and commercial consumers in the state of Texas.
Yes, you read that right.
You might, indeed, have more than 160 REPs to choose from if you live in an area of Texas that is under deregulation.
So now you’re probably wondering…
What is deregulation?
Simply put, deregulation means that instead of having one mega-corporation being the only electric provider in a given area, you as the consumer can choose your provider from the many options available in your area.
What Makes InFuse Energy Different Than All the Other REPs?
According to InFuse Energy’s CEO, Joshua Pesikoff, InFuse Energy’s goal is to provide the best customer service in the industry.
In line with this vision, InFuse Energy created their own ‘Bill of Rights’ for customers.
Some of the aspects covered in this Bill of Rights includes:
- Customers will be treated with fairness and respect
- Contract details and expiration dates will always be clearly noted
- All charges will be clearly explained
Listed on the website is the CEO’s number for customers to contact if they are not completely satisfied with their customer service experience.
InFuse Energy also clearly states that they will not always offer the lowest rates on the market.
They believe, however, that their customer service will make up for the potentially higher rates they offer.
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How To Change Electric Companies In Texas?
Thanks to deregulation, you as the consumer can choose any REP you want. Not happy with your current company? Not a problem.
You can switch to a different REP any time you choose.
All the power is in your hands.
You can single-handedly pick any company you want, any time you want.
Awesome, right?
Maybe not…
As soon as you reach for your phone and Google “electric companies near me” you will see that this process is not nearly as simple as it seems.
Remember, there are 130+ companies operating in Texas, with dozens most likely operating in your zipcode alone. That’s a lot of companies.
Changing electric companies can be a very complicated and stressful process.
You’ll need to do things such as:
- Research and make a list of all of the REPs that provide service to your area
- Compare all of the various plans each and every REP offers
- Pore over these comparisons to try and find the single best plan for you
Hopefully, you have plenty of spare time.
Because this process will take days to complete. Maybe even weeks.
Unless you have a degree in data analysis and find creating Excel spreadsheets fun, you probably have better things to do with your spare time.
If this is the case, you’re in luck because there is an easier way.
Power Wizard is your one-stop source for quickly and easily identifying the very best plan for you.
By plugging in some very basic information about you, your home, and your energy usage, Power Wizard’s unbiased and proprietary algorithm will match you with your perfect plan in minutes.
You can rest easy with the plan Power Wizard matches you with, knowing that we are never paid for referring you to a specific company or plan.
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How To Find The Best Electricity Plan In Texas
The “best plan” is incredibly subjective because it will always be different for each person.
What’s “best” is a highly individualized answer – each person will need to examine their own situation.
With all the hidden fees, technical jargon in the contracts, and all the other stipulations surrounding all of the various electricity plans, it’s hard to know if they’re truly right for your unique electricity needs.
Even if you think it’s best for you, how can you be 100% sure?
When trying to determine the best plan for your own unique situation, there are many factors that you’ll need to consider.
Some of these factors include:
- Your home’s location
- The age of your home
- The size of your home
- Your home’s average energy usage
In addition to these personal factors, you’ll also want to consider plan specifics, such as:
- Contract term lengths
- Deposits
- Early termination fees
- Hidden fees
- Promotional rates that may lead to higher rates later on
Is your head spinning yet?
The process you must go through in order to find the “best” or cheapest plan for your individual situation is a huge undertaking.
With so many factors to consider, sometimes it may feel impossible to even know where to begin.
Luckily, Power Wizard offers an easier and hassle-free solution!
InFuse Energy may, in fact, offer the best plan out there for you.
But, it’s also possible that an InFuse Energy plan may not be the best choice for you.
By using Power Wizard’s Shopping Tool, you’ll know for sure in as little as 5 minutes.
InFuse Energy Rates
A quick glance at InFuse Energy’s website will reveal the variety of plans they offer.
Why would one company offer so many different plans?
Because even the REPs recognize that electricity plans are not a one-size-fits-all situation.
Each different plan will offer a different rate.
It’s also important to understand that, due to market fluctuation, rates can vary from day to day – sometimes even from hour to hour.
In order to find the most current rates offered by InFuse Energy, you could go straight to their website.
From here you could even review all of the plans and corresponding rates, choose your preferred plan, and sign up right there on the website.
Be very aware, though…
By choosing your plan and rate this way, you could also end up paying much more than you should.
Remember that there are literally hundreds of companies and plans for you to choose from.
By limiting yourself to only a handful of plans offered by just one REP, you will likely be overlooking the REP and plan that is truly the best fit for your needs.
Do you have money to waste?
For most people, the answer is definitely no.
If you prefer to not throw your money away, you should give Power Wizard’s Shopping Tool a try.
You have nothing to lose.
You only have your hard-earned money to save.
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InFuse Energy Reviews
Another factor to consider when selecting a new REP is the quality of both the company’s services and its customer service department.
One of the most frustrating things you can experience when you need help is an unreachable or, worse yet, an unhelpful customer service team.
As a customer, some of the things you probably expect from your REP include:
- Reliable and uninterrupted services
- Limited power outages
- Easy access to live customer service representatives
- Friendly and helpful customer services representatives
- Quick and effective problem solving
- Easy access to online services such as checking usage and bill pay
Quality customer service is stated as a priority for InFuse Energy and they tout their superiority in this area.
But how can you know if they truly back up their claims?
One of the best ways to research a company is by reading the reviews of prior and existing customers.
These reviews can provide you with valuable insight into the company’s inner workings that you might not otherwise be privy to.
Be careful, though. Take all of the reviews you read with a grain of salt.
It’s important to realize that the average customer very rarely takes the time to leave a company review.
In most cases, it’s only the customers that had extraordinarily good or bad experiences who will leave these reviews.
If you’re interested in reading InFuse Energy’s customer reviews, you can find them here:
- InFuse Energy’s Yelp ratings
- Better Business Bureau’s reviews of InFuse Energy
- The Public Utility Commission of Texas logs customer complaints about InFuse Energy, as well as other REPs.
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InFuse Energy Plans
In order to meet the diverse needs of the customers they serve, InFuse Energy offers a wide variety of plan types.
InFuse Energy’s plan offerings can be broken down into 3 main categories:
- Fixed-Rate Plans
- Variable-Rate Plans
- Green Plans
Fixed-Rate Plans
A fixed-rate plan provides you with a locked-in rate for a predetermined length of time, according to the plan you choose.
Having a locked-in rate means that throughout the entirety of your contract term, your cost per kWh will always be the same.
Fixed-rate plans may require a deposit and usually include an early termination fee, the amount of which will vary according to your selected plan type.
InFuse Energy offers a wide variety of fixed-rate plans.
True Blue Infusion Plans
InFuse Energy considers its True Blue Infusion plans to be their flagship product.
These plans offer the following:
- Traditional fixed-rate plan
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
Weekend Free-for-All
InFuses’ Weekend Free-for-All is very similar to their True Blue Infusion plans but with one very important difference.
The Weekend Free-for-All plans offer zero energy and utility delivery charges between Friday evening and Monday morning.
The Weekend Free-for-All plan also carries a slightly higher per kWh price than the True Blue Infusion plans.
These plans also offer the following:
- Traditional fixed-rate plan during the week
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
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Carefree Nights
Much like the Weekend Free-for-All plan, InFuse’s Carefree Nights plan is also very similar to their True Blue Infusion plans.
The main differences are that the Carefree Nights plans offer no energy or utility delivery charges each night, as well as slightly higher per kWh pricing during the day.
Carefree Night plans also offer:
- Traditional fixed-rate plan during the days
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
Variable-Rate Plans
A variable-rate plan is a plan in which the cost per kWh will vary based on the current market price of electricity.
Variable-rate plans at InFuse Energy require no long-term contract and offer rates that vary from month to month.
Variable-rate plans may require a deposit but usually don’t carry an early termination fee.
There are 2 types of variable-rate plans offered at InFuse Energy.
Infusion Flex
InFuse Energy’s Infusion Flex plan provides flexibility with no long-term commitment.
This plan type offers the following:
- Month-to-month service
- No early termination fee
- Autopay or paperless billing
Green Infusion Flex
InFuse’s Green Infusion Flex plan is almost identical to the traditional Infusion Flex plan. The difference is the Green plan allows you to support the development and continued usage of renewable energy via the purchase of Renewable Energy Credits.
Like the traditional Infusion plan, the Green Infusion Flex plan offers:
- Month-to-month service
- No early termination fee
- Autopay or paperless billing
Green Plans
When you choose a green power plan with InFuse Energy, they will purchase RECs (Renewable Energy Credits) in order to pair your usage with power generated from solar, hydro, geothermal, biomass, or wind sources.
InFuse Energy cannot, however, guarantee that the exact power running to your home was generated by a renewable resource.
Instead, signing up for a green plan means that you are financially supporting the renewable energy industry as a whole.
InFuse Energy offers a variety of green energy plans.
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Lean Green Infusion Plans
The Lean Green Infusion plans are basic plans that offer fixed-rate usage while promoting the development and usage of renewable energy in Texas.
The Lean Green Infusion Plans offer:
- Traditional fixed-rate plan
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
Weekend Free-for-All Green Plans
In addition to offering fixed-rate usage while promoting the development and usage of renewable energy, Weekend Free-for-All Green plans also offer zero energy and utility delivery charges between Friday evening and Monday morning.
The Weekend Free-for-All Green plants carry a slightly higher per kWh price than the Lean Green Infusion plans.
The Weekend Free-for-All Green Plans also offer the following:
- Traditional fixed-rate plan during the week
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
Carefree Nights Green Plans
Carefree Nights Green plans offer no energy or utility delivery charges each night while supporting the usage and development of renewable energy sources.
These plans do carry a slightly higher per kWh pricing during the day than the Lean Green Infusion plans.
Included in Carefree Night Green plans:
- Traditional fixed-rate plan during the days
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $100-$375
- Autopay or paperless billing
InFuse Energy Business Plans
InFuse Energy offers both traditional as well as green energy business plans.
Business plans are only offered as fixed-rate plans and are charged only for the actual energy consumed. There are zero fees charged for meters, base charges, or minimum usage fees.
Commercial Infusion
The traditional energy business plans offer:
- Traditional fixed-rate plan
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $450-$1350
- Autopay or paperless billing
Commercial Green Infusion
The green energy business plans offer:
- Green energy fixed-rate plan
- Contract terms ranging from 3 to 36 months
- Early termination fees ranging from $450-$1350
- Autopay or paperless billing
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InFuse Energy Customer Service
InFuse Energy has a customer service team standing by during the hours of 8:30 am – 5:30 pm CST, Monday-Friday, to assist you with questions regarding your service, account, or bill.
You can reach the InFuse Energy customer service team at 1-844-463-8732.
During off-hours, you can contact customer service via email or their Contact Us form located on the InFuse Energy website.
InFuse Energy Pay Bill
InFuse Energy offers a wide variety of ways for customers to pay their bill.
Bill payment options include:
- Pay by credit card – Visa, Master Card, or Discover cards are accepted for payment over the phone or via the website.
- Pay via ACH Electronic Funds Transfer – Enroll in ACH payments via the website or by contacting customer service by phone or email.
- Pay with AutoPay – Enroll in AutoPay on the website or by contacting customer service by phone or email.
- Pay by check or money order – Make your payment using a check or money order by mailing it to:
InFuse Energy LLC
2020 Southwest Freeway, Suite 325
Houston, TX 77098
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InFuse Energy Locations
InFuse Energy provides electric service to more than 300 cities and towns across Texas.
Some of the cities include:
- Arlington
- Corpus Christi
- Dallas
- Edinburg
- Fort Worth
- Frisco
- Grand Prairie
- Houston
- Irving
- Killeen
- Laredo
- McAllen
- McKinney
- Mesquite
- Midland
- Pasadena
- Plano
- Victoria
Arlington
Daniel is in the process of moving to Arlington to attend UT Arlington.
He found a great deal on a small studio apartment and is looking forward to living on his own for the first time ever.
Classes begin in less than 2 weeks, so he needs to get his utilities scheduled so he can focus his attention on moving.
His parents have been InFuse Energy customers for the past 10 years and suggest that he sign up for a plan with InFuse as well.
Being a college student on a tight budget, Daniel decides that a fixed-rate plan is the best choice for him. He wants to know exactly what his bill will be each month so he isn’t surprised.
Since he plans on joining a fraternity, Daniel knows that many of his nights and weekends will be spent away from home.
He decides that his best bet is to choose InFuse Energy’s True Blue Infusion plan.
Is this really the very best plan out there for Daniel?
Without using Power Wizard’s unbiased algorithm, he will never know how much money he could be wasting each month.
Dallas
Jasmine has recently relocated to Dallas in order to complete her first year of Residency at Baylor Medical Center.
She is very environmentally-minded, committed to doing all she can to reduce her carbon footprint.
For this reason, Jasmine chose a 1 bedroom apartment just a few blocks from the hospital, allowing her to either walk or ride her bike to the hospital each day.
As a first-year resident, she realizes that more of her time will be spent at the hospital than at her apartment.
Given these factors, Jasmine has decided to sign up for InFuse Energy’s Lean Green Infusion 12 plan.
Could there be another green energy plan out there that could better meet Jasmine’s individual needs?
Yes! It is very likely that there’s a better plan available.
Power Wizard’s Shopping Tool is the only way Jasmine can be 100% confident in her electricity plan choice.
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